Patchstore24Shopify
Email
The inbox answers back.
Around the clock.
Most support still arrives by email, and email is where slow answers hurt most. Aide resolves customer emails end to end: it classifies the intent, reads the live order or account, executes the change in your systems, and replies in your voice, in the thread the customer already started.Powered by the Agent Governance Engine: every word and action is tested, checked, and logged before customers see it. Aide acts only when it is certain, and hands the rest to your team.What the email agent handles end to end
One thread, one resolutionReads the live orderExecutes the changeAround the clockWrites in your voiceKnows when to hand offOne thread, one resolutionReads the live orderExecutes the changeAround the clockWrites in your voiceKnows when to hand offOne thread, one resolutionReads the live orderExecutes the changeAround the clockWrites in your voiceKnows when to hand off
Reply in-threadUpdate orders from emailSend tracking from the live shipmentRoute and tagEscalate with contextAnswer after hoursReply in-threadUpdate orders from emailSend tracking from the live shipmentRoute and tagEscalate with contextAnswer after hoursReply in-threadUpdate orders from emailSend tracking from the live shipmentRoute and tagEscalate with contextAnswer after hours
76%+
AI resolution rate
End-to-end resolution on paths pre-approved by your team
10x
Faster responses
Answers in seconds, day or night. No queue, no wait
24h
To first value
One click into the inbox you already run. No migration, no engineering
Trusted by customers on
Wicked ClothesShopify
Zendesk Marketplace reviewZendesk
Email, resolved
Every email answered from what is true
An autoresponder acknowledges the email. Aide resolves it: it reads the live data behind the request, executes the change in your systems, and replies in the thread. These are the emails Aide handles end to end.
Long threads are where email support goes to die: forwarded, merged, reopened. Aide reads the whole conversation and replies with the resolution in the thread the customer started. No new ticket, no bouncing.
Customer
Following up on my two emails below. I need order #61432 held until the 18th, we're away that week. Please confirm someone has seen this.
Aide
Seen and done, replying in this thread so nothing gets lost. Order #61432 is now on hold and will ship on the 18th. You will get the shipping confirmation that day, and nothing else is needed from you.
✓Full thread read · Order #61432 placed on hold in Shopify
Before Aide writes a word, it reads what is actually true for this customer: the live order, the account, the invoice. The reply reflects the state of your systems at the moment the email is answered, not a template's best guess.
Customer
I used code SPRING15 on order #2764 but the confirmation email doesn't mention a discount. Was it applied?
Aide
It was. I read the order just now: SPRING15 took 15% off, and the $71.40 total in your confirmation already reflects it. The confirmation shows the discounted total without naming the code, which makes it easy to miss.
✓Order #2764 read live · Discount verified
An email that asks for a change gets the change, not a link to a form. Aide executes address updates, cancellations, and refunds within policy directly in your systems, then confirms the outcome in the reply.
Customer
We moved offices last week. Order #9418 needs to go to 214 Fenwick Lane, Suite 300, not the old address on file.
Aide
Updated. Order #9418 had not entered fulfillment, so it now ships to 214 Fenwick Lane, Suite 300. A confirmation with the corrected address is on its way to this thread.
✓Shipping address updated in Shopify · Order #9418
Email queues wait for business hours. Fulfillment windows do not. Aide handles the request the moment it arrives, so the 2am email is resolved at 2am, not triaged at 9.
Customer
It's just past 2am and I ordered the wrong color. Can you swap order #3306 from charcoal to navy before it ships in the morning?
Aide
Swapped. Order #3306 now lists the navy in the same size, at the same price, and it had not entered fulfillment so your delivery date is unchanged. A confirmation is on its way.
✓Handled at 2:04am · Order #3306 updated in Shopify
Aide grounds every reply in your macros, help center, and policies, so the email customers get sounds like your team wrote it, because it is built from what your team wrote. Tone and policy match, on every send.
Customer
My sister gave me one of your jackets and it's a size too big. What's your policy on exchanging gifts?
Aide
Happy to help. Gift exchanges follow the same 30-day window as returns, and you do not need the original payment details: the order number on the packing slip is enough. Send it over with the size you need and I will set up the exchange.
✓Grounded in return policy and team macros
When an email needs a person, it lands with your team in the inbox they already run: customer context, account data, and Aide's findings attached. The work arrives started, not cold.
Customer
We ordered 40 custom-printed totes for an event on the 14th and about half arrived with the print off-center. Photos attached. We need replacements before then.
Aide
Custom reprints need a person on our team, so I have escalated this with your order details, the photos, and the event date flagged as the deadline. Someone will reply in this thread within one business day with options.
✓Escalated to team inbox · Context and findings attached
Aide is the agentic AI platform for customer experience. On email, it works inside Gmail and the email channels of Zendesk, Front, and Gorgias, so resolutions and escalations land in the inbox your team already runs.
Customer
Following up on my two emails below. I need order #61432 held until the 18th, we're away that week. Please confirm someone has seen this.
Aide
Seen and done, replying in this thread so nothing gets lost. Order #61432 is now on hold and will ship on the 18th. You will get the shipping confirmation that day, and nothing else is needed from you.
✓Full thread read · Order #61432 placed on hold in Shopify
The Agent Governance Engine
Email replies you can put in production
An agent that sends email in your name has to earn that access. Aide is built so a wrong reply never reaches a customer's inbox.Test before you deployWatch Aide answer your real past emails in the Agent Simulator. Nothing goes live until your team approves it.
Acts only when certainAide sends when every condition is met, and escalates the rest to a person with full context already in front of them.
Audit every replyThe Action Trace shows every email Aide touched, what it read, what it sent, and why. Per conversation, and across your whole inbox.
Improve continuouslyThe Continuous Learning Engine makes month six measurably better than month one, without anyone rewriting a macro.
Getting started
Works with your existing stack
Your helpdesk carries the email channel. Your commerce platform and CRM ground the replies. One click into the inbox, no migration, no replatforming, no engineering.
Resolves and updates tickets inside your existing workflows.
Closes conversations end to end, right in the shared inbox.
Automates the macros and rules your team already relies on.
Reads live orders and executes changes, holds, and refunds.
Order data and actions, handled natively on your store.
Grounds every answer in the customer record you trust.
Frequently asked questions
Yes. Aide classifies the intent of each incoming email, reads the live order or account it refers to, and sends the reply on its own when the request falls inside a Scenario your team approved. Anything outside those paths goes to a person, so automatic never means unsupervised.
Aide works inside Gmail and the email channels of Zendesk, Front, and Gorgias. Replies land in the same thread, tickets get tagged and routed in your helpdesk, and your team keeps the inbox they already run.
It acts. When a customer emails to change an address, cancel an order, or request a refund within policy, Aide executes the change in your systems, including Shopify, WooCommerce, and Salesforce, and confirms the outcome in the reply. Each action runs inside a Scenario your team approved.
Aide grounds every reply in your own material: your macros, help center, and policies. In the Agent Simulator you watch it answer your real past emails before anything goes live, so the voice customers hear is the one your team already writes in.
They go to your team, in the same inbox, with the work started. Aide attaches the customer context, the account data it read, and its own findings, so the person picking it up replies instead of re-investigating.
Yes. Replies land in the same thread the customer started, and follow-ups keep their context: Aide reads the full conversation history before it writes, so customers never repeat themselves and threads never fork into new tickets.
In seconds, at any hour. There is no queue: the email that arrives at 2am is read, resolved, and answered at 2am. Teams on Aide see 10x faster responses on the intents they have approved.
Get a demo for pricing.
Put a governed agent on your inbox
End-to-end email resolution in the inbox you already run, under rules your team sets.