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Agentic AI for Gorgias
The most capable AI agent you can add to Gorgias. Deployed at your pace.
Aide connects to Gorgias and your store, learns your queue, and resolves tickets end-to-end: it reads live order data, updates addresses, cancels orders, and answers every 'Where is my order?' with real delivery status. Your team decides, intent by intent, whether Aide drafts or resolves.Powered by the Agent Governance Engine: every scenario is tested before it goes live, and Aide acts only when it is certain. The rest goes to your team.Every intent, resolved inside Gorgias
Where is my order?Address changesCancellationsReturns & exchanges100+ languagesTimeline questionsPeak seasonPre-sale product questionsPut orders on holdWhere is my order?Address changesCancellationsReturns & exchanges100+ languagesTimeline questionsPeak seasonPre-sale product questionsPut orders on holdWhere is my order?Address changesCancellationsReturns & exchanges100+ languagesTimeline questionsPeak seasonPre-sale product questionsPut orders on hold
Upgrade shippingSubscription changesDiscount code issuesLost shipment detection100+ languagesFlag damaged itemsTag and route ticketsUpdate customer recordsUpgrade shippingSubscription changesDiscount code issuesLost shipment detection100+ languagesFlag damaged itemsTag and route ticketsUpdate customer recordsUpgrade shippingSubscription changesDiscount code issuesLost shipment detection100+ languagesFlag damaged itemsTag and route ticketsUpdate customer records
100%
Order changes automated
Address changes and order cancellations, executed in Shopify
76%+
AI resolution rate
End-to-end resolution on paths pre-approved by your team
10x
Faster responses
Answers in seconds, day or night. No queue, no wait
Trusted by customers on
Marketplace reviewZendesk
Wicked ClothesShopify
AI agents for Gorgias
Built for the tickets in your Gorgias queue
Every high-volume ecommerce customer service intent, resolved end-to-end by the exact logic your team sets for it. Aide responds instantly, in the customer's language, and takes the right actions on the order.
Aide reads the live order and fulfillment state before it writes a word, so every 'Where is my order?' (WISMO) ticket gets the actual status of the delivery. WISMO automation grounded in the real shipment, not a template with a tracking link.
Customer
Where's my order #5217? It's been four days and the tracking hasn't moved.
Aide
Order #5217 cleared the carrier facility this morning and is out for delivery today, arriving by 8pm. Here is your live tracking link, it updates as the courier moves.
✓Live status read from Shopify and the carrier · Order #5217
Aide checks when the order was placed, updates the address in Shopify if there is still time, and puts the order on hold and escalates when there is not.
Customer
I just moved and order #4831 is going to my old place. Can you send it to 22 Fraser Ave, Unit 3 instead?
Aide
Done. Order #4831 was placed 90 minutes ago, so there was still time to catch it. It now ships to 22 Fraser Ave, Unit 3, and a confirmation is on its way to your inbox.
✓Shipping address updated in Shopify · Order #4831
Order cancellation automation in one pass: the order is verified, cancelled in Shopify, and the customer informed. When the window has closed, Aide holds the order and hands it to your team.
Customer
Ordered the wrong machine last night. I need to cancel order #7203 before it ships.
Aide
Cancelled. Order #7203 had not entered fulfillment yet, so I cancelled it in full and your refund is on its way to the original payment method. Expect it within 3 to 5 business days.
✓Order cancelled in Shopify · Refund initiated
Returns automation that follows your business rules per item and order state. Aide never makes a promise your policy does not allow.
Customer
The glassware set I bought two weeks ago isn't for me. Can I still return it?
Aide
Yes. You are inside the 30-day window and unopened items qualify, so I have emailed you a prepaid return label. Your refund is processed as soon as the warehouse checks the set in.
✓Return created · Prepaid label sent
Aide detects the language a customer writes in and resolves in it, fluently and on policy, across more than 100 languages. And for intents at human review, it drafts in the customer's language, so your reps close tickets in French, German, or Japanese without speaking a word of them.
Customer
Bonjour, j'ai reçu la mauvaise taille pour ma commande #6644. Puis-je l'échanger contre une taille M ?
Aide
Bien sûr. Votre échange est créé : la taille M partira dès réception de votre retour, et une étiquette de retour prépayée vient d'être envoyée à votre adresse e-mail. Sans frais pour vous.
✓Language detected: French · Exchange created · Prepaid label sent
Made-to-order and custom work runs on timelines that shift week to week. Your team sets the current promise in one place, and Aide drafts every timeline answer from it as an internal comment on the ticket. Your team reviews, edits, and sends. When the setting changes on Monday, every draft changes with it.
Customer
We need these for an event on the 24th. If I order today, will they arrive in time?
Aide draft
Yes. Orders placed today are shipping in time for the 24th at our current production timeline. To be safe, approve your artwork by Thursday and choose expedited shipping at checkout, and we will flag your order for the event date.
✓Draft posted as an internal comment · Reviewed and sent by your team
Aide answers in seconds at any volume, so a promotion spike or a Black Friday surge never becomes a two-week backlog for your team.
Customer
It's Black Friday and I accidentally ordered twice. Can you cancel the duplicate, order #9982?
Aide
Order #9982 had not entered fulfillment, so I cancelled it and started your refund. Your other order, #9981, is still on track.
✓Duplicate order cancelled in Shopify · Refund initiated
Aide is a governed agentic AI platform for ecommerce customer experience. Its ecommerce support automation is pre-approved by your team, tested on your real Gorgias tickets, and deployed one intent at a time, at the automation level you choose: none, human-in-the-loop, or fully agentic.
Customer
Where's my order #5217? It's been four days and the tracking hasn't moved.
Aide
Order #5217 cleared the carrier facility this morning and is out for delivery today, arriving by 8pm. Here is your live tracking link, it updates as the courier moves.
✓Live status read from Shopify and the carrier · Order #5217
Runs inside Gorgias
Built into Gorgias, not bolted on
Your team keeps working in the Gorgias helpdesk. Aide reads the ticket, knows the order, and does its work where your workflow already lives.
An intent map from your tickets
Aide reads your Gorgias history and builds a Customer Intent Map of what shoppers actually contact you about.Drafts as internal comments
For intents under review, Aide posts a grounded draft right on the ticket. Your team edits and sends.Resolves on its own where allowed
Fully agentic intents are answered, actioned on the order, and closed end-to-end, in seconds.Your help center, imported
One click imports your existing Gorgias help center, so every answer is grounded in your own sources.Escalation with context
When Aide is not certain, your team gets the ticket with the order context and Aide's reasoning attached.+ dozens more
Auto-tagging, routing, order holds, backlog triage: the long tail of work your team feels every day.Human in the loop
AI drafts responses. Your team hits send.
Not ready to let AI talk to your customers? Don't. The reply is already written when your agent opens the ticket: complete, on policy, grounded in the live order. They review, hit send, and move to the next one. Nothing reaches a shopper without a person deciding it should.
The draft arrives in the customer's language, whichever of 100+ languages that is. A rep who has never spoken Japanese sends a fluent, on-policy reply to Osaka, and your international shoppers get the same quality of support as your home market.
This is why teams choose Aide over AI you can only turn on or off: your team gets the speed on day one, at zero risk to your customers. And every edit your agents make teaches the system what good looks like.
When an intent's drafts stop needing edits, you have the evidence to promote it to fully agentic. That is the pathway, and your team controls every step of it.
Customer
Hi, my tracking has said 'label created' for five days now. Did my order actually ship?
Internal comment · Only your team sees this
Good news: your order left our warehouse yesterday. The carrier scanned it this morning, so the tracking page will catch up within a few hours. You are still on schedule for delivery Thursday.
Draft grounded in: live carrier scan + order #8317 + your shipping policyEdit draftSend replyYour agent decides
Getting started
Connected in a day, no engineering
Gorgias and Shopify automation, connected in one click: Aide reads the ticket in your helpdesk and acts on the order in your store. No migration, no replatforming, no change to how your team works.
Drafts, replies, tags, and full resolutions, right on the ticket.
Shopify AI customer support: reads live orders and executes changes, holds, cancellations, and refunds.
Order data and actions, handled natively on your store.
Direct courier tracking
Aide integrates with UPS, FedEx, DHL, and other carriers directly for real-time shipment status. Straight from the source, to ensure we have up-to-date live shipment tracking data for reliable and verified context.
Scenario conditions
It checks the facts before it acts
Every automation runs behind conditions your team sets, evaluated against the live order, the shipment, and the ticket itself. When the conditions are not met, Aide does not act.
Order exists
Whether the customer has an active order, checked before Aide responds.Order placed time
Modification and cancellation windows, enforced to the minute.Shipment status
Label created, in transit, delivered, or exception, from the carrier directly.Tracking last updated
Stalled tracking surfaces potentially lost or delayed shipments.Destination country
Country-specific shipping and returns policies, applied automatically.Gorgias tags, statuses & fields
Your existing ticket data gates when Aide may act.Customer record
The Shopify customer behind the ticket, not just the message in front of it.+ hundreds more
Conditions from your integrations and data sources, ready to gate any automation.The Agent Governance Engine
Turn on AI for one thing at a time. Not an all-or-nothing switch.
Most ecommerce AI is all-or-nothing: turn it on and it talks to every customer, or keep it off and get nothing. With Aide you set an automation level per intent: none, drafts with human review, or fully agentic. Each intent graduates when your team promotes it, not before.
Test before you deploy
Watch Aide work on your real past Gorgias tickets in the Agent Simulator. Nothing goes live until your team approves it.Three levels per intent
The Gradual Automation Pathway: none, human-in-the-loop, or fully agentic. Start with drafts on day one and promote intents as they prove out.Audit every action
The Action Trace records what Aide did and why on every ticket: the intent, the procedure, the action taken on the order.Improve continuously
Every correction your team makes sharpens the system. The Continuous Learning Engine makes month six measurably better than month one.Frequently asked questions
Yes. Aide connects to Gorgias in one click. It builds a Customer Intent Map from your Gorgias ticket history, conditions automation on your ticket tags, statuses, and fields, and works right on the ticket: posting drafts as internal comments for your team, or replying and resolving on its own for intents you have made fully agentic. It is the fastest way to put an AI agent for Gorgias to work without changing how your team operates.
Yes, and this is how most teams start. At the human-in-the-loop level, Aide posts its drafted response as an internal comment on the Gorgias ticket. Your team reviews, edits, and sends. The level is set per intent, so order status can stay at drafts while cancellations run fully agentic, or the other way around.
Yes. Aide reads live order, customer, and fulfillment data from Shopify or WooCommerce, and executes actions: address changes, cancellations, holds, and returns. It checks when the order was placed and whether your fulfillment window is still open before it acts. Our customers automate up to 100% of their address changes and order cancellations this way.
Most AI for the helpdesk is a switch: on for every customer, or off. Aide is a dial per intent. Each intent gets its own automation level, none, human-in-the-loop, or fully agentic, and is tested on your real past tickets in the Agent Simulator before it goes live. You expand automation intent by intent as each one earns it, and the Action Trace shows exactly what Aide did and why.
Yes, more than 100 of them. Aide is multilingual conversational AI by design: it detects the language a customer writes in and responds in it, fluently and on your policy. On intents at human review, drafts arrive in the customer's language too, so your reps resolve tickets in languages they do not speak, and your international storefronts get the same quality of support as your home market.
Yes. Aide queries UPS, FedEx, DHL, and other carriers directly for real-time shipment status instead of relying on a stale status field. That is how every 'Where is my order?' answer reflects where the package actually is, and how stalled tracking gets flagged as a potentially lost shipment before the customer has to ask twice.
No, it runs alongside it. Your macros, rules, and views keep working. Aide adds the layer traditional helpdesk automation cannot reach: intent classification on every ticket, live order actions in Shopify, drafts your team reviews, and a tested path from human-in-the-loop to fully agentic, one intent at a time.
No. An ecommerce chatbot answers questions from a script. Aide is agentic AI: it reads the live Shopify order behind the ticket and acts on it, updating the address, cancelling the order, creating the return, inside rules your team approves. To your shoppers it reads like your best agent got to their ticket in seconds.
Common in made-to-order and custom-production brands: Shopify knows the order was placed and fulfilled, but the weeks in between live in a production system. Aide connects to custom systems via API or MCP so answers reflect the real status. Until that connection is live, you keep status intents at human review: Aide drafts from what it knows, and your team completes and sends.
This is what Aide is built for. It answers in seconds regardless of queue depth, executes time-sensitive order changes around the clock, and hands your team only the conversations that need human judgment. A surge in orders does not become a backlog in support, and drafts keep your team fast on everything that stays human.
No. Your team keeps working in Gorgias: same views, same macros, same workflows. Aide adds an agentic layer on top: it classifies every ticket by intent, attaches order context, drafts or resolves according to the level you set, and escalates with its reasoning attached.
Most teams connect Gorgias and their store in a day and are live on their first intent within days. You start with your highest-volume, lowest-risk intent, watch Aide handle it in the Agent Simulator, and expand at your pace.
Get a demo for pricing.
E-commerce CX concepts
The intents and workflows Aide resolves in Gorgias, defined term by term.
Make Gorgias agentic, one intent at a time
End-to-end ecommerce support inside Gorgias and your store, governed by the rules you set and deployed at the pace you choose.