Patchstore24Shopify
Agentic AI for Shopify
The most capable AI agent for Shopify support. Grounded in the live order.
Aide connects to your Shopify store and your helpdesk, learns your queue, and resolves tickets end-to-end: it reads the live order, updates addresses, holds fulfillment, cancels orders, and answers every 'Where is my order?' with real delivery status. Your team decides, intent by intent, whether Aide drafts or resolves.Powered by the Agent Governance Engine: every scenario is tested before it goes live, and Aide acts only when it is certain. The rest goes to your team.Every intent, resolved on the live order
Where is my order?Address changesCancellationsReturns & exchangesProduct questions100+ languagesPeak seasonPut orders on holdWhere is my order?Address changesCancellationsReturns & exchangesProduct questions100+ languagesPeak seasonPut orders on holdWhere is my order?Address changesCancellationsReturns & exchangesProduct questions100+ languagesPeak seasonPut orders on hold
Upgrade shippingApply tags & notesSubscription changesDiscount code issuesLost shipment detectionFlag damaged itemsUpdate customer recordsUpgrade shippingApply tags & notesSubscription changesDiscount code issuesLost shipment detectionFlag damaged itemsUpdate customer recordsUpgrade shippingApply tags & notesSubscription changesDiscount code issuesLost shipment detectionFlag damaged itemsUpdate customer records
100%
Order changes automated
Address changes and order cancellations, executed in Shopify
76%+
AI resolution rate
End-to-end resolution on paths pre-approved by your team
10x
Faster responses
Answers in seconds, day or night. No queue, no wait
Trusted by customers on
BartesianCustomer story
Wicked ClothesShopify
AI agents for Shopify
Built for the tickets your store creates
Every high-volume ecommerce customer service intent, resolved end-to-end by the exact logic your team sets for it. Aide responds instantly, in the customer's language, and takes the right actions on the order.
Aide reads the live order and fulfillment state before it writes a word, so every 'Where is my order?' (WISMO) ticket gets the actual status of the delivery. WISMO automation grounded in the real shipment, not a template with a tracking link.
Customer
Where's my order #7481? It's been four days and the tracking hasn't moved.
Aide
Order #7481 cleared the carrier facility this morning and is out for delivery today, arriving by 8pm. Here is your live tracking link, it updates as the courier moves.
✓Live status read from Shopify and the carrier · Order #7481
Aide checks when the order was placed, updates the address in Shopify if there is still time, and puts the order on hold and escalates when there is not.
Customer
I just moved and order #3310 is going to my old place. Can you send it to 48 Birchmount Rd, Unit 12 instead?
Aide
Done. Order #3310 was placed 90 minutes ago, so there was still time to catch it. It now ships to 48 Birchmount Rd, Unit 12, and a confirmation is on its way to your inbox.
✓Shipping address updated in Shopify · Order #3310
Order cancellation automation in one pass: the order is verified, cancelled in Shopify, and the customer informed. When the window has closed, Aide holds the order and hands it to your team.
Customer
Ordered the wrong size last night. I need to cancel order #5560 before it ships.
Aide
Cancelled. Order #5560 had not entered fulfillment yet, so I cancelled it in full and your refund is on its way to the original payment method. Expect it within 3 to 5 business days.
✓Order cancelled in Shopify · Refund initiated
Returns automation that follows your business rules per item and order state. Aide never makes a promise your policy does not allow.
Customer
The sweater from order #1189 doesn't fit. Can I exchange it for a large?
Aide
Yes. You are inside the 30-day window, so I have created the exchange: a large ships as soon as the carrier scans your return, and your prepaid label is already in your inbox.
✓Exchange created · Prepaid label sent
Sizing, compatibility, and stock questions answered from your synced Shopify catalog, grounded in what is true for your store right now. Every pre-sale answer is a sale your queue was holding up.
Customer
Does the Aurora duvet cover fit a queen duvet, and do you have it in sage?
Aide
Yes on both. The Aurora cover fits queen duvets, and sage is in stock right now. Order before 3pm and it ships today.
✓Sizing and stock checked against your live catalog
Aide detects the language a customer writes in and resolves in it, fluently and on policy, across more than 100 languages. And for intents at human review, it drafts in the customer's language, so your reps close tickets in French, German, or Japanese without speaking a word of them.
Customer
Hola, ¿puedo devolver la chaqueta del pedido #2214? Me queda pequeña.
Aide
Claro. Estás dentro del plazo de 30 días, así que acabo de enviarte una etiqueta de devolución prepagada por correo. Tu reembolso se procesa en cuanto el almacén reciba la chaqueta.
✓Language detected: Spanish · Return created · Prepaid label sent
Aide answers in seconds at any volume, so a promotion spike or a Black Friday surge never becomes a two-week backlog for your team.
Customer
It's Black Friday and I accidentally ordered twice. Can you cancel the duplicate, order #8815?
Aide
Order #8815 had not entered fulfillment, so I cancelled it and started your refund. Your other order, #8814, is still on track.
✓Duplicate order cancelled in Shopify · Refund initiated
Aide is a governed agentic AI platform for ecommerce customer experience. Its ecommerce support automation is pre-approved by your team, tested on your real tickets, and deployed one intent at a time, at the automation level you choose: none, human-in-the-loop, or fully agentic.
Customer
Where's my order #7481? It's been four days and the tracking hasn't moved.
Aide
Order #7481 cleared the carrier facility this morning and is out for delivery today, arriving by 8pm. Here is your live tracking link, it updates as the courier moves.
✓Live status read from Shopify and the carrier · Order #7481
Runs on your Shopify data
Every ticket arrives knowing the order
Aide matches the shopper by email, phone, or order number, and reads the live state of their order before it writes a word.
The customer, recognized
Contact details, order history, and lifetime value, matched to the ticket automatically.The order, in full
Line items, variants, payment status, and fulfillment state, read live at answer time.Your catalog, in sync
Sizes, colors, prices, SKUs, and stock status, imported and kept current.Split shipments, tracked
Orders with multiple fulfillments are followed individually, across different carriers.Exceptions, caught early
Lost, returned, or delayed packages surface before the shopper asks.+ dozens more
Auto-tagging, order notes, routing, backlog triage: the long tail of work your team feels every day.Human in the loop
AI drafts responses. Your team hits send.
Not ready to let AI talk to your customers? Don't. The reply is already written when your agent opens the ticket: complete, on policy, grounded in the live order. They review, hit send, and move to the next one. Nothing reaches a shopper without a person deciding it should.
The draft arrives in the customer's language, whichever of 100+ languages that is. A rep who has never spoken Japanese sends a fluent, on-policy reply to Osaka, and your international shoppers get the same quality of support as your home market.
This is why teams choose Aide over AI you can only turn on or off: your team gets the speed on day one, at zero risk to your customers. And every edit your agents make teaches the system what good looks like.
When an intent's drafts stop needing edits, you have the evidence to promote it to fully agentic. That is the pathway, and your team controls every step of it.
Customer
Hi, my tracking has said 'label created' for five days now. Did my order actually ship?
Aide draft · Only your team sees this
Good news: your order left our warehouse yesterday. The carrier scanned it this morning, so the tracking page will catch up within a few hours. You are still on schedule for delivery Thursday.
Draft grounded in: live carrier scan + order #8317 + your shipping policyEdit draftSend replyYour agent decides
Getting started
Works with the helpdesk you already run
One click into Shopify. Aide reads the ticket in your helpdesk and acts on the order in your store. No migration, no replatforming, no change to how your team works.
Replies, drafts as internal comments, and full resolutions, right on the ticket.
Full order context, drafts, and end-to-end resolution in every ticket.
Drafts and order context in the shared inbox, resolutions closed end to end.
Direct courier tracking
Aide integrates with UPS, FedEx, DHL, and other carriers directly for real-time shipment status. Straight from the source, to ensure we have up-to-date live shipment tracking data for reliable and verified context.
Scenario conditions
It checks the facts before it acts
Every automation runs behind conditions your team sets, evaluated against the live order, the shipment, and the ticket itself. When the conditions are not met, Aide does not act.
Order exists
Whether the shopper has an active order, checked before Aide responds.Order placed time
Modification and cancellation windows, enforced to the minute.Tracking exists
Whether a shipping label has been created for the order yet.Shipment status
Label created, in transit, delivered, or exception, from the carrier directly.Tracking last updated
Stalled tracking surfaces potentially lost or delayed shipments.Destination country
Country-specific shipping and returns policies, applied automatically.Customer record
The Shopify customer behind the ticket, not just the message in front of it.+ hundreds more
Conditions from your integrations and data sources, ready to gate any automation.The Agent Governance Engine
Turn on AI for one thing at a time. Not an all-or-nothing switch.
Most ecommerce AI is all-or-nothing: turn it on and it talks to every customer, or keep it off and get nothing. With Aide you set an automation level per intent: none, drafts with human review, or fully agentic. Each intent graduates when your team promotes it, not before.
Test before you deploy
Watch Aide work on your real past tickets in the Agent Simulator. Nothing goes live until your team approves it.Three levels per intent
The Gradual Automation Pathway: none, human-in-the-loop, or fully agentic. Start with drafts on day one and promote intents as they prove out.Audit every action
The Action Trace records what Aide did and why on every ticket: the intent, the procedure, the action taken on the order.Improve continuously
Every correction your team makes sharpens the system. The Continuous Learning Engine makes month six measurably better than month one.Frequently asked questions
Yes. Install Aide from the Shopify App Store in one click. It imports your product catalog, syncs orders in real time, and connects to carriers for live tracking. From there, Shopify AI customer support runs inside the helpdesk you already use: Gorgias, Zendesk, or Front.
Aide updates shipping addresses, puts orders on hold, cancels orders, and applies tags and notes for your fulfillment team. Before any action, it checks when the order was placed and whether your fulfillment window is still open. Our customers automate up to 100% of their address changes and order cancellations this way, which is Shopify customer service automation acting on the order, not just talking about it.
Gorgias, Zendesk, and Front. Aide bridges your Shopify store to your support inbox, so every ticket arrives with the customer and order context attached, and adds the layer traditional helpdesk automation cannot reach: a Customer Intent Map built from your real ticket history, live order actions, drafts your team reviews, and a tested path to fully agentic.
Yes, and this is how most teams start. At the human-in-the-loop level, Aide posts its drafted response on the ticket for your team to review, edit, and send. The level is set per intent, so order status can stay at drafts while cancellations run fully agentic, or the other way around.
A Shopify chatbot answers questions from a script. Aide is agentic AI: it reads the live order behind the ticket and acts on it, updating the address, cancelling the order, creating the return, inside rules your team approves. To your shoppers it reads like your best agent got to their ticket in seconds.
Yes. Aide queries UPS, FedEx, DHL, and other carriers directly for real-time shipment status instead of relying on the status field that goes stale after a label is created. Split shipments are tracked individually across carriers, and stalled tracking gets flagged as a potentially lost shipment before the customer has to ask twice.
Yes, more than 100 of them. Aide is multilingual conversational AI by design: it detects the language a shopper writes in and responds in it, fluently and on your policy. On intents at human review, drafts arrive in the customer's language too, so your reps resolve tickets in languages they do not speak, and your international storefronts get the same quality of support as your home market.
Yes, WISMO is usually the first intent teams automate. Aide reads the live order, checks the shipment with the carrier, and answers with the actual delivery status and a live tracking link. When tracking has stalled or an exception shows up, it follows the path your team set for it instead of guessing.
Yes. Aide supports multiple brands and storefronts, each with its own policies, voice, and catalog, so a portfolio of stores can run on one system without answers bleeding between brands.
Most AI for the helpdesk is a switch: on for every customer, or off. Aide is a dial per intent. Each intent gets its own automation level, none, human-in-the-loop, or fully agentic, and is tested on your real past tickets in the Agent Simulator before it goes live. You expand automation intent by intent as each one earns it, and the Action Trace shows exactly what Aide did and why.
Most teams connect Shopify and their helpdesk in a day and are live on their first intent within days. You start with your highest-volume, lowest-risk intent, watch Aide handle it in the Agent Simulator, and expand at your pace.
Get a demo for pricing.
E-commerce CX concepts
The intents and workflows behind a Shopify support queue, defined term by term.
Agentic AI for your Shopify store, one intent at a time
End-to-end ecommerce support grounded in the live order, governed by the rules you set and deployed at the pace you choose.